Privacy Policy
At Digiten, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website and services.
Last Updated: 17 August 2026
Introduction
Digiten values your trust and is committed to protecting your personal information in accordance with applicable laws, including South Africa's Protection of Personal Information Act (POPIA). By using our website or engaging with our services, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following information:
- Full name
- Email address
- Phone number
- Company or business information
- Project and service requirements
- Website usage and analytics data
- Information submitted through contact forms
How We Collect Information
Information may be collected when you contact us, submit an enquiry, request a quotation, engage our services, subscribe to updates, or browse our website.
How We Use Your Information
Your information may be used to:
- Respond to enquiries and support requests
- Provide requested services
- Prepare quotations and proposals
- Manage client projects
- Improve website performance and user experience
- Communicate project updates and important notices
- Send marketing communications where consent has been provided
Cookies and Analytics
Our website may use cookies and analytics tools to understand visitor behaviour and improve website functionality. Cookies help us remember preferences, analyse traffic patterns, and enhance the overall user experience.
Third-Party Services
We may use trusted third-party providers such as website hosting companies, analytics providers, email service providers, and payment processors. These providers only receive information necessary to perform their services and are expected to maintain appropriate security standards.
Sharing of Information
Digiten does not sell, rent, or trade personal information. Information may only be shared where necessary to deliver services, comply with legal obligations, protect our rights, or fulfil contractual requirements.
Data Security
We implement reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction. While no online system can guarantee absolute security, we strive to maintain industry-standard safeguards.
Data Retention
Personal information is retained only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Your Rights
Subject to applicable laws, you may request access to your personal information, request corrections, object to certain processing activities, or request deletion of your information where legally permissible.
POPIA Compliance
Digiten processes personal information in accordance with the Protection of Personal Information Act (POPIA). We are committed to ensuring that personal information is collected lawfully, processed fairly, and protected through appropriate safeguards.
International Data Transfers
Some service providers may operate outside South Africa. Where personal information is transferred internationally, reasonable measures will be taken to ensure that appropriate data protection standards are maintained.
Children's Privacy
Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors without appropriate consent.
Changes to This Privacy Policy
Digiten reserves the right to update this Privacy Policy from time to time. Changes will be published on this page, and the updated revision date will be displayed accordingly.
Contact Us
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us:
Email: info@digiten.co.za
Website: www.digiten.co.za